Shipping and Return Policy

 

Shipping Policy

 

Turnaround

 
All orders are dispatched within 48 hours of receiving your order during business hours of M-F / 9am – 5pm.
 

Carriers

 
We use Australia Post to deliver our orders so please allow up to 5 working days for delivery.
 
Should you require your order quickly, please contact the office as we can accommodate requests to use a courier, at your cost.
 

Order Tracking

 
We do not offer an order tracking service.  
 
All items are sent in good faith by Australian Post’s standard postal service.
 

Shipping Rates

 
The rate charged for the shipping of your order is based on the dollar value of the order. 
 
Before the final checkout page you will be shown what the cost of shipping will be, here you are given the option to proceed with the order or to cancel it. If you prefer to pick up items from our office please phone prior to ensure someone is there to meet you and bring a cheque for the payment, or pay on credit card in the office.
 

Back Orders 

 
If an item goes on back order, we will let you know and ship the part of your order that is in stock.
 
When the item becomes available we will let you know and ship you the rest of your order.
 
You will not be charged any additional shipping and handling for the second shipment.
 
 
 

Returns, Exchanges & Refunds Policy

 

How to Return an Item

 
If you need to return an item, for either a refund or an exchange, please contact the AICWA office for a return #.
 
If we have correctly filled your order, yet you wish to return it, we will accept the return and refund the cost of the merchandise only.  
 
We will not refund the initial shipping costs or the return shipping costs.
 
In order to accept a return, the item must be in its original unused condition.
 
You must return the item, at your cost, within 30 days of your purchase. 
 

How to Exchange an Item

 
If you have incorrectly placed an order and wish to exchange it, please contact the AICWA office for an exchange #.
 
We will not refund the initial shipping costs or the return shipping costs for the order to be exchanged and resent.
 
For all exchanges, if applicable, you will be charged the difference in price between the original item and the exchanged item and you will also be charged for the shipping costs.
 
In order to accept an exchange, the item must be in its original unused condition.
 
You must return the item, at your cost, within 30 days of your purchase.
 

Return& Exchange Exceptions

 
Merchandise that has been used or altered will not be accepted for return or exchange. 
 

Where to send Returns & Exchanges

 
Mail your returned item to:
 
AICWA
PO Box 626
Victoria Park
WA  6979
 
Please mark the package with the return/exchange #, your name and contact details.
 
Include in your package a signed letter stating the reason for your return and the original receipt.